SELPEO는 동남아시아 내 헤드헌터 기업입니다. 싱가포르, 말레이시아, 필리핀, 태국 등에 진출한 글로벌 기업의 인재 서칭을 대행하여, Korean Speaking 인재를 모집하고 있는 정식 Recruitment Agency 입니다.
Position Summary: Customer Success Specialist (Social Media)
근무지 - 태국 방콕
고객사 -글로벌 BPO기업
지원 조건
Job Description- Customer Success Specialist( 소셜 미디어 CS 업무)
Short Overview of Job Responsibilities
Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being
engaged through social media platforms. CSA responsibilities include resolving customer queries,
recommending solutions and guiding product users through features and functionalities of this social
media in order to provide customers’ satisfaction on high quality advertisement and promotions.
Responsibilities:
Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in the social media platform
Follow-up with customers to ensure their technical issues are resolved • Become and remain knowledgeable about social media products and community standards
Use market-specific knowledge,signals and insights to spot and scope scalable solutions to improve the support of our community of users • Identify inefficiencies in workflows and suggest solutions
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team
급여 및 혜택
급여 및 혜택
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급여 : 65000만 바트에서 74000바트
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1 month fixed Bonus
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1 month relocation allowance : 12K THB / time
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KPI 1,500 (depends on performance)
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OT allowance (as per company policy)
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Health insurance (OPD 2,000 per visit : 30 times/year)
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Dental insurance (2,000 THB per year - Reimbursement)
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Annual leave of 12 days
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Social security contributions
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Training opportunities, and more
근무시간
오전 7시부터 오후 4시, 월요일 부터 일요일 사이 5일근무
입사일
6월 말 또는 7월 중순
[정식 Singapore /Malaysia Agency 인가]
Singapore - SELPEO Recruitment Agency Pte Ltd (EA Licence No: 19C9845)
Malaysia - Agensi Pekerjaan SELPEO Recruitment (EA Licence No: JTKSM538C)
포지션의 지원을 원하시면, 아래 이메일로 문의 바랍니다.
Email 문의: to-careers@selpeo.com
website - www.selpeo.com
카캬오톡/ 메산저 연락 가능합니다.
카캬오톡 메산저 - https://pf.kakao.com/_qnuFC/chat
